Shipping policy

 

DELIVERY - Our hats and headpieces are handmade so please allow 1-3 weeks for production and delivery. If you need to receive your order sooner, please contact us via mail or phone after you place it, so that we can give it a priority status.

Unfortunately we are not able to offer weekend or bank holiday deliveries. Orders placed during the weekend or during the bank holidays will be processed the following working day.

BATOG  delivers via DHL and alternative courier services. When you receive your order you will be asked to sign for it as proof of receipt. 

As required by the laws, all BATOG shipped items come with an official invoice stating the value of the individual items in Euro. For items on sale the invoice shows the discounted amounts.

SHIPPING PRICES – Free world-wide shipping

TAXES AND DUTIES - In the European Union your order will arrive directly to the place indicated with no additional charge over and above the amount paid at the time of the purchase. For all other countries, the courier might present a separate invoice requesting the payment of duties and taxes required by local authorities. All relevant import taxes and duties must be paid by you when the item is delivered.

Once shipped, orders take from 1-3 working days to arrive in Italy and Europe depending on the shipping address and the hour when the order has been placed or the payment received.

EXPRESS DELIVERY - For URGENT shipments (within 24 hours), please contact us before the purchase in order to confirm the availability of the product and select a courier able to guarantee the delivery on time.

PACKAGING – is very important for us and all our items are beautifuly packed in a hatbox. If you order more than one piece please contact us to discuss packaging options.